In order to assist you with any special requirements you may have, Norwegian has a seasoned group of cruise professionals who are specifically trained to meet your needs through their dedicated toll-free number for accessible travel (866-584-9756). Norwegian's team of Access Coordinators at the Access Desk have experience in furthering Norwegian's mission to provide a safe and accessible cruise experience for all guests with special requirements to the extent that is feasible. The Access Desk Coordinators will discuss with you your needs and expectations for your cruising experience. You or your travel agent will be contacted so that Norwegian can try to meet your needs prior to your cruise as soon as they receive your Special Accommodation Requirements Information form available from our Access Desk. In order to make your cruise experience as enjoyable as possible and so that they can try to meet your specific needs, call 1-866-584-9756 (voice), fax (305) 468-2171, send an email to firstname.lastname@example.org or have your travel agent contact Norwegian.
Norwegian Cruise Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. If you will require regular use of a wheelchair, we strongly recommend that you bring your own wheelchair with you or make rental arrangements with Scootaround.
If you have special dietary needs, you will need to discuss these with the Norwegian Access Department. For special dietary needs, Norwegian Cruise Line asks that you give them 45 days of advance notice.
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all vessels. However, Norwegian Cruise Line does not have the ability to assist or administer hemo-dialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact the Access desk prior to the cruise for more information on Norwegian Cruise Line's policies and procedures.
The ship is not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround as the only outside vendors that we will permit to deliver oxygen supplies to the ship. We believe they will meet your onboard respiratory needs.
However, you are also welcome, to bring your own oxygen and/or oxygen equipment from your home. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise. Please note that liquid oxygen is not permitted on any Norwegian Cruise Line vessel.