In order to assist you with any special requirements you may have, Norwegian has a seasoned group of cruise professionals who are specifically trained to meet your needs through their dedicated toll-free number for accessible travel (866-584-9756). Norwegian's team of Access Coordinators at the Access Desk have experience in furthering Norwegian's mission to provide a safe and accessible cruise experience for all guests with special requirements to the extent that is feasible. The Access Desk Coordinators will discuss with you your needs and expectations for your cruising experience. You or your travel agent will be contacted so that Norwegian can try to meet your needs prior to your cruise as soon as they receive your Special Accommodation Requirements Information form available from our Access Desk. In order to make your cruise experience as enjoyable as possible and so that they can try to meet your specific needs, call 1-866-584-9756 (voice), fax (305) 468-2171, send an email to firstname.lastname@example.org or have your travel agent contact Norwegian.
Norwegian Cruise Line has a limited supply of wheelchairs onboard. In order to accommodate our guests, Norwegian Cruise Line wheelchairs are reserved exclusively for embarkation and disembarkation situations. If you will require regular use of a wheelchair, we strongly recommend that you bring your own wheelchair with you or make rental arrangements with Scootaround. The limited supply of wheelchairs onboard are available for emergency rental arrangements and are on a first come first serve basis.
Wheelchair accessible staterooms are available on all our ships. We recommend you book well in advance as possible as availability is limited. Accessible staterooms offer wider door frames, roll in showers, shower benches, high-rise toilets and handrails in shower and toilet area.
Motorized wheelchairs and scooters are allowed in our accessible staterooms provided that they are powered by gel-cell batteries and the chargers must be adaptable to 110 volts. Should you choose a stateroom that has not been designated as accessible, you will need to bring a collapsible wheelchair, or if you have a motorized wheelchair or scooter, the width must not exceed 26 inches to enter the stateroom door. All scooters and wheelchairs MUST be stored in the stateroom. Due to the safety and escape way requirements established by SOLAS regulations, they cannot be stored in the hallways, stairways, or any other public area. Beach wheelchairs can be rented for use on Norwegian Cruise Line's private island.
The SAFE (Seating Assistance for Entry) program is an onboard accessibility program designed to allow for safe and convenient access (for a guest and one companion) to the Main Theater for each evening’s main show. Designated SAFE areas will be clearly marked and are reserved for those who require assistance and submit the requested information. Once the SAFE Form is successfully submitted, you will receive additional details 2 weeks prior to your sailing date. By utilizing the SAFE program, you are given an easily accessible seat, typically located near the rear of the Main Theater. Please note: the SAFE program is only for Main Stage shows in the Main Theater and does not guarantee a seat in secondary venues. Click here to complete the SAFE Form for our accessible seating. The SAFE Form must be completed no later than 45 days prior to boarding. Please note, that utilizing SAFE in order to avoid wait time is strictly prohibited. Guests who attempt to misuse this service will be revoked from the program for the duration of the cruise and possible future sailings.
Guests with special medical diets and/or food allergies should contact the Access Desk to discuss Norwegian Cruise Line's policies and procedures concerning special diets and your specific allergies prior to your cruise. Special dietary requests should be submitted at least 45 days prior to sailing. Any requests inside 45 days cannot be guaranteed. Norwegian can arrange to have no sugar and low sodium meals for guests with those specific medical dietary restrictions upon request. Refrigerators are available in many staterooms for storing insulin.
PLEASE NOTE: Kosher Dining is not handled through the Access Desk. Click here for more information.
To get more information or request accessibility assistance on your upcoming cruise, fill out the Guest Special Needs Request Form or contact us using the phone number at the bottom of this page.
Guests requiring continuous ambulatory peritoneal dialysis are welcome to board all vessels. However, Norwegian Cruise Line does not have the ability to assist or administer hemo-dialysis treatments. Those guests using peritoneal dialysis should have all solutions and equipment needed to perform the dialysis delivered to the vessel on the day of sailing at least two hours prior to sailing. Please contact the Access desk prior to the cruise for more information on Norwegian Cruise Line's policies and procedures.
The ship is not equipped to provide guests with these services other than on an emergency basis in the Ship's Medical Center. For security and safety reasons, we have selected Scootaround as the only outside vendors that we will permit to deliver oxygen supplies to the ship. We believe they will meet your on board respiratory needs.
However, you are also welcome, to bring your own oxygen and/or oxygen equipment from your home. Please contact the Access & Compliance Department prior to sailing if you will require oxygen while on your cruise. Please note that liquid oxygen is not permitted on any Norwegian Cruise Line vessel.
For additional details on the prearranged rental program for oxygen equipment and other medical equipment, please contact our exclusive supplier and authorized vendor. For the safety and security of everyone, oxygen and/or oxygen equipment deliveries will not be accepted from any other company other than Scootaround.